A face was missed
Open Touch Up and select Hide, then paint over the missed face. Profiles, small faces, reflections, low light, and partial occlusion can be harder for face detection.
Support
Quick help, without sending a family photo.
Most issues can be solved with the steps below. If you still need help, tell us your iPhone model, iOS version, and what happened.
Too much of the photo is covered
Use Restore to paint back part of the image, or use Undo to step back. You can also return to Faces and change which detected faces are selected.
A photo will not save
Safe Little Faces needs add-only Photos permission to save a new protected copy. Open iPhone Settings, find Safe Little Faces, and allow photo additions. Your original is never changed.
I already bought Lifetime Unlock
Open the purchase screen and tap Restore Purchases while signed into the same Apple Account used for the original purchase. Apple controls purchase history and restoration.
My export count did not change
Only successful exports count toward the three included exports. Cancelled exports and failed saves do not use one.
Does the app remove location?
Yes. The app creates a newly encoded file without copying source GPS, capture date, camera, lens, device, or similar identifying metadata.
Can I send you the photo?
Please start with a written description and a screenshot of the app interface with private photo content removed or covered. Do not email family photos unless specifically requested and you are comfortable doing so.
Before sharing
Review the entire image, not only detected faces. Clothing, signs, documents, school names, house numbers, reflections, and distinctive locations can still reveal personal information.
Contact
Email [email protected]. Helpful details include your iPhone model, iOS version, the number of photos selected, and the exact step where the issue occurred.